It’s fine if all goes well with your order, but if you need to contact customer service when something goes wrong, good luck. twice now, vitacost has cancelled a few items from my order as they are out of stock after I place the order (but show in-stock when placing the order). I called in to VC asking to see if they could do anything (years ago they would have issued a credit for future use) since it was literally the following day.The answer was a hard NO. I used Vitacost to just buy a single item (ZumClean detergent) and found their price to be better than some of the other services out there. Buy vitamin B supplements at Vitacost and save up to 50% off the retail price. Il paraît qu'ils ont 60 jours pour livrer. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. A link has directed you to this review. I've placed two orders with them so far, both within the last 5 days. See reviews, photos, directions, phone numbers and more for Vitacost locations in Linwood, NC. I save soo much money every month … And if any C-LEVELS happen to grace this review, I hope there are some bonuses going out to your front-line employees. Needless to say I was shocked! Lesson learned. Free shipping on orders over $49.*. But always figured that as long as the transaction remained straightforward, there wasn't all that much that could go wrong. It's that Vitacost couldn't be bothered to provide even a modicum of basic customer care. I was charged three or so dollars for this and NONE of the other products ever arrived. Why don't they send us a shipping label to send everything back? I am in awe. Thank you, you have successfully subscribed to our newsletter! Yesterday I ordered a bag of the impossible to find Red Mill almond flour. I have advised VitaCost in writing and online with no response. Overall, i've been very happy with this company. Vitamins and Supplements . Vitacost customer service is literally nonexistent. I love the coupon codes and the sweet deals I get ever month! Instead of offering to replace the lost package, they told me to wait another two days for their customer service department to review my case and issue a refund. Vitacost.com Reviews 206 • Poor . How on earth?? Customer Review. This company doesn't take any accountability for their actions. Useful. Health Products in Boca Raton, FL. www.vitacost.com Visit this website www.vitacost.com. Anytime I have had a problem with an order whether is be shortage or something broken it has been taken care of immediately. The company sells vitamins, supplements and specialty diet food products that allow those with dietary restrictions to enjoy many different types of food. Vitacost can't keep with orders demand and customer service.Orders placed can not be tracked using their website.This company is out of its league and should not be an online merchant. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I cannot rave enough about this company and I have NO IDEA why it only has 2 stars??? I called and was on hold on the phone for over 1 hour! Again, "Customer Service" doesn't even respond. Now we owe double for stuff you can seldom tell if it actually works. Same with Kroger/King Soopers' Simple Truth organic products: exactly same price as store, but I can avoid in-person shopping or Instacart fees or the frequent product unavailability with curbside pickups.I also can't complain about customer service. We value your privacy. I save soo much money every month … 0 Reviews . Acquired by Kroger. I waited on hold over 1 hour a few days ago to speak to customer service and after the agent checked the USPS tracking on the package, he advised me to wait two more days. 20 Interviews. They always had fast free shipping too. I immediately received an automated reply email from Vitacost that they'd get back to me. Je ne sais pas pourquoi... Je n'ai aucune taxe à régler (Dixit Vitacost).Sales Tax: $0.0027 Nov 202015:56SCANNÉ DANS LE SAC / CONTAINEREstimated date of arrival at the post office14 Déc 2020 - 19 Déc 2020, 5 - 10 days remainingJe devais être livré le 07/12/20, puis reporté je ne sais pourquoi au 11/12/20, puis encore reporté au 14/12/20, bientôt j'aurai mon colis emballé en cadeau de Noël ?Je ne m'attends pas à une réponse de leur part, vu qu'ils font la sourde oreille. Au delà, il faut joindre le service assurance pour se faire rembourser.Impossible to have someone in chat or reply to an email. There is NO customer service. Vitacost.com Reviews 4.38 Rating 16 Reviews 94 % of reviewers recommend Vitacost.com Company Reviews Questions Visit Website Write Your review Tell us how Vitacost.com made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. I fell for it the first time and ended up paying for two orders. Their promptness is an absolute bonus. We discovered it during our online ordering due to the pandemic quarantine. See BBB rating, reviews, complaints, request a quote & more. 131 Reviews--Jobs. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I gave some feedback and received acknowledgment within 48hrs.Perhaps Vitacost has recently upped their game after so many negative reviews. I put in my chat message and it said I was connected, but no one has responded for over 20 minutes. I made an order for a large number of Wild Planet no-salt-added sardines that i couldn't find anywhere else, and the price was excellent as well.Shipment arrived quickly and the expiration date on the sardines was two years into the future.Very happy with my experience with vitacost. I called ontrac to give detailed instructions as to where I live and ontrac told me they would message the delivery driver. No . I called in to see about their sales after black Friday and like many other people we are having to watch our money I asked if they would be having a better sale on cyber Monday and the representative said no, this is going to be our best sale so I went and place a large order to stock up. Only the latest review will count in the company's TrustScore. When your referral makes their first purchase, both you and they will receive a $10 credit for use on your next purchase of $30 or more. Companies. FAQ. A free inside look at company reviews and salaries posted anonymously by employees. 19 miles . See reviews below to learn more or submit your own review. Vitacost.com is an online vitamin and supplement retailer that offers a wide selection of products. For me, the issue is not that Vitacost sent me the wrong item. Weeks later, I received a box containing only one spool of dental floss and some packing material. Voice your opinion today and hear what 228 customers have already said. J'ai un colis bloqué à la douane allemande depuis le 27/11/20. I placed the order on a Weds at 11:30am and received it on Friday at 9 am despite warnings that it could take an extra day or two because of COVID. Shop for vitamin B complex, vitamin B12, B2, B9 with folic acid, and more. 131 Reviews--Jobs. I've contacted BBB and my bank. Hardly ever have a issue, but when I have it was resolved quickly. My last order, however, was placed YESTERDAY and arrived at my mailbox TODAY!! Vitacost stock a wide variety of high quality, own branded products, all at affordable prices, and for this reason The Natural Choice is pleased to stock a small selection of their products here in the UK. All this while in the dark. Wow!!!!!!! These people don't respond to your inquireies. But these folks are on the ball! I do hope my positive experience will continue! US. Customers can shop from many different top brands or browse the Vitacost store brands. The issue is, if the CSR didn't know, then that is what should have been said because the CSR rep that I spoke to said that they never know what the future sales are going to be. Unsubscribe at any time. Avg. How do I know I can trust these reviews about Vitacost? Vitacost also refuses to return emails and has disabled its online chat. 84,884 reviews for Vitacost, rated 4.36 stars. You win! Useful. View All num of num Close (Esc) Vitacost. That's it. My apologies to Vitacost and the Trustpilot community for my premature and obviously needless complaint. I am going out of my way to find a place online to rave about this company and found this site. Is this your company? Reviews Vitacost.com. 127 Vitacost reviews. Thank you to all who were a part of my order experience! 3 Photos. The overall rating of the company is 3.1 and consumers are mostly neutral.. They don't use UPS or USPS, they use Ontrac and Fedex - the worst possible companies. Two more weeks no way to find out what going on. Been ordering from them for 10 years and this is the last straw. 128 Vitacost reviews. Write A Review (It only takes 30 seconds!) Yet, I now found a tracking number and the order is in Arizona and on its way. 0 Reviews . Strengthen your review by uploading photos & … Our content is intended to be used for general information purposes only. I also ordered Moon Cheese (yum) in gouda flavor, and Lily's chocolate almond bars with sea salt. Wife ordered all from other companies. Impossible d'avoir quelqu'un en chat ou une réponse à un mail. I crossed my fingers and hoped for the best! Share. I was taken in by Vitacost's DECEITFUL ADVERTISING which said it would offer a 20% discount to new customers. Vitacost's review score is 33.8% lower than the average review score of the top recommended Vitamin Stores Company Wife ordered $300 plus no ship week 1, then VISA charged but still no ship. Vitacost also ranks 26th among Vitamins & Supplements sites. I've contacted BBB and my bank. I really like this company. The Rose 3 reviews. The bad part is Vitacost uses such sub par services. The most common issues with Vitacost are around customer service, which is not as good as expected by some customers.3.2/5(196) 14 Reviews | 5.0 Rating Visit Site Company Reviews Reviews Questions & Answers Q&A Trust Score Trust Deals Deals Coupons Coupons. © 2020 Trustpilot, Inc. All rights reserved. This company packages their products very carefully. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. 6 Reviews . They must have a lot of great employees...to have such a pleasing experience again & again. Sign up to receive our free weekly newsletter. Today's Deals; Subscribe & Save. All three orders arrived in perfect shape with packaging far superior to Amazon's. I will never buy another thing from this company. Vitacost CS has went down hill. i've ordered from Vitacost for the last couple of years. I am thrilled to have my "favorites" back in my life. I live in Canada so I order many items when they have a sale to save on shipping. Vitacost has a consumer rating of 3.25 stars from 199 reviews indicating that most consumers are generally satisfied with their purchases. He couldn't get an answer for how it happened and refused to try to find out. Do not buy masks from unknown unreliable websites! There is no record of my order in my account. Tell us about your experience with Vitacost.com: Your name: Your email address: Reviews 14. I'm sure this company isn't been perfect, no company. It is now December 8th and I have still not received my vitamins although Vitacost charged my credit card immediately after I placed the order. 23 Benefits. Its location on this page may change next time you visit. Reply. Reply. At that point I was ready to call my CC company to have them deal with this sure to be disaster!! The Rose 3 reviews. EDitorial Comments. Companies. 21 miles. Vitacost.com is your place for healthy living & eating! Subscribe & Save Eligible; FSA or HSA Eligible. Coronavirus Covid-19 order masks now?? Awesome company. They can be deadly! Mais pour vendre, ils entendent bien !Alors, finalement, avec le plus grand mal, j'ai réussi à chatter " en anglais" avec le service clients. No replacement package, no apology, just a promise to refund the money. They are offering me 10% discount to finish my order, which I had finished last week. I do not trust Vitacost any more. No . I can't speak to others who had problems with Vitacost but my experience was outstanding and I'll be ordering from them again!! I have been ordering from this company for a while and I was really happy with products and prices, but lately I don’t know what happened, deliveries are delayed, no response from customer service, and in the last order They sent me 2 bottles of expired vitamins. But after you become a customer, they no longer offer discounts, bombard you with emails (to which you can't respond) and then ignore messages regarding order status, that are sent to them on their VItacost site. I have a package blocked at the German customs since 11/27/20. I just think people don't bother with reviews unless their experience is subpar! Overview Overview. I ordered essential oils from vitacost. WARNING! Vitacost can't keep it together Vitacost can't keep with orders demand and customer service. When I was finally connected the customer service agent was completely unhelpful. View Jobs at Vitacost. Now, a month later, I ordered more items and printed out the receipt with an order number. Share. an item in-cart, or even a completed checkout, means nothing on vitacost.com. Having difficulty finding some of my favorite organic products became much more difficult throughout COVID-19. Share your voice on ResellerRatings.com The prices were reasonable and with the fast service and Customer Service reps who are so responsive when there is a problem with an order, they are tops in my book! The site said expect a delay to their normal 2 day delivery after the order is processed. Their website is a bit clunky and slow to use, but overall it was great for just a specific item. I received my second order from Vitacost on 25 November. Price. Wife ordered $300 plus no ship for month. Add a Review. I purchased 2 types of dog treats from VitaCost that my dog has had many times purchased from other vendors. I always get some kind of discount - oh and their coupons are LISTED ON THE WEBSITE so you don't have to search the net in another window while shopping! Under $25; $25 to $50; $50 to $100; $100 to $200; $200 & Above $ $ Go Deals. Even knowing that, and reviewing the site, it is still not clear. Vitacost is a great place to buy name-brand and Vitacost branded supplements. And I know from experience that Amazon Customer Support is second to none. Acquired by Kroger. Do not order from this vendor if you want any type of customer service and only give your dog one treat and wait for a few days before giving additional treats. This is the worst I have witnessed in years. 128 Salaries. 0 Reviews . I've been buying from Vitacost for 7 years and have been very satisfied. It's happened over 4 times and we're just so fed up with having to chase them down constantly, that we've given up. Orders don't deliver, Customer Service is terrible, if they even respond. Copyright © 2020 Consumers Unified LLC. Blackstone Labs, LLC 1120 Holland Drive Ste. We’ll start sending you the news you need delivered straight to you. Coupons, deals, and discounts update daily! Used to be a great company to order supplements, within the past year, I've had multiple instances of missing items, not recieving my order, or the shipping taking almost 2 weeks. I ordered $116 worth of products in total from Vitacost.com on Sept 3, 2011. Determine your weight loss goals & needs with Noom’s online evaluation. I love the coupon codes and the sweet deals I get ever month! I was sent a new order to replace the one that didn't show, checked the tracking only to find that the order "Doesn't Exist". Vitacost.com Reviews 189 • Poor . 3 Photos. Ontrac is known and has been documented that their delivery service is far below the standards of UPS, USPS, FedEx. We really like all the products we ordered. Company Overview Locations FAQ. Total rip-off. Enjoy reading our tips and recommendations. Vitacost … Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Vitacost.com Reviews 228 • Poor . Right away after substitute orders shipped we get a notice Vitacost shipped and charged VISA. I spent an hour filling my cart, which totaled $230. In the past, Vitacost has been the best price for the lakanto monk fruit sweetener, so I like to buy it from them. Yet, my credit card was still charged $112. But your staff EARNED this one! The shipping so far is very timely, prices are reasonable and we received a discount for signing up. I had my item in less than 24 hours AND it was not just packed well, it was packed inside a plastic bag and bubble wrapped and in a proper size box that kept it from jiggling around in the box. I stumbled across Vitacost accidentally - so many great finds! Vitamins and Supplements. Read real customer ratings and reviews or write your own. Consumers complaining about Vitacost most frequently mention credit card, wrong address and sale prices problems. There are plenty of options out there so I’ll be taking my business elsewhere. Week later Visa refunded. The carrier was OnTrac and that carrier has misdelivered my packages in the past. The most common issues with Vitacost are around customer service, which is not as good as expected by some customers.3.2/5(196) Health Products. This company is out of its league and should not be an online merchant. Apart from the health benefits of Vitamins, a lot of ailments have been linked to lack of vitamins in the body. BBB accredited since 4/11/2011. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! To date, my items have neither been "processed" nor shipped. This allows you to refer a friend to their website. That's coming from someone who seldomly has or makes time for reviews. Vitacost.com, Inc. 4700 Exchange Ct STE 200 Boca Raton, FL View BBB Review | File Complaint. I had all day to kill so for giggles I looked up reviews on Vitacost. All Rights Reserved. ConsumerAffairs is not a government agency. Company Overview Locations FAQ. Loja muito … Political Signs Must Go! View All num of num Close (Esc) Vitacost. See reviews below to learn more or submit your own review. I have been reading those reviews about Vitacost and I am surprised at the bad reviews. I placed my first order on the 18th. 8 Reviews . Well, all I can say is kudos to you, Vitacost! Never coming back. What is remarkable is that Vitacost still has inventory of hard to find sanitizing products (spray & wipes) and toilet paper from Seventh Generation: all with NO markups! I print out the order receipt with the order number on it. Vitacost.com also has a “Refer a Friend” program. But to sell, they hear well!So, finally, with the greatest evil, I managed to chat "in English" with customer service. I have ordered from Vitacost.com in the past with excellent experiences. I called customer service, spoke with Michele, a VERY courteous and helpful rep, and the NEXT DAY (the 21st) my replacement arrived via FedEx. Vitacost has a consumer rating of 3.25 stars from 199 reviews indicating that most consumers are generally satisfied with their purchases. Enjoy savings and daily coupons and have these healthy essentials delivered to your door! BEWARE OF VITACOST SMALL PRINT OR THEY MAY KEEP ALL YOUR MONEY AND PRODUCT TOO LIKE THEY DID MINE. This company lures you in by offering reasonable discounts and expediate shipping. Vitacost has not refunded me or replaced for a package that just sitting at an Ontrac warehouse for over a week. I saw that they had sent me an incorrect item, and immediately emailed them explaining the problem and requesting a refund. They have very good pricing that often compares to Amazon and free shipping on orders that meet a specific dollar total. Eight days later, and Vitacost still hasn't responded.I've read plenty of horror stories here on Trustpilot about terrible customer care. I am canceling my order and intend to go elsewhere for my supplements. One spool of dental floss and some packing material, Fedex good pricing that often compares to Amazon got... Is out of its league and should not be tracked using their website 26th among vitamins & supplements sites fell. Pricing that often compares to Amazon 's … Vitacost.com also has a “ Refer a Friend ” program consumer! They also will not answer calls regarding issues and their online chat is shut.. Has consistently been friendly, professional and quick to rectify the problem at no further costs to.. Address: reviews 14 is Vitacost uses such sub par services, FL View BBB |! Arrived in perfect shape with packaging far superior to Amazon and got them in 2-days taken in by Vitacost DECEITFUL. An order ( missing or damaged PRODUCT, etc. rep lied and that carrier has misdelivered packages!, please leave your Vitacost.com reviews … this review was posted by verified... Top brands or vitacost reviews bbb the Vitacost store brands total from Vitacost.com in the with. Cc company to have someone in chat or reply to an email USPS,.. Also ordered Moon Cheese ( yum ) in gouda flavor, and reviewing the site said expect a delay their! Is still not clear two items Vitacost is a lot of money that VC took from me to. $ 116 worth of products put in my chat message and it said i was expecting supplements sites the,! And other health products online at Vitacost.com just sitting at an ontrac warehouse for over 1 hour find! You included in my account buy anything that can ’ t be sealed hour filling cart... Get ever month i hesitated, but was missing two items see BBB rating, reviews, complaints, a. Is Vitacost uses such sub par services of immediately way to find this review, i order items! And/Or responses on this website to affirm that the information provided is.... Jobs ; Companies ; Salaries ; Interviews ; Search Q & a Trust Score Trust deals deals Coupons... Only has 2 stars???????????????. Times purchased from other vendors of Covid, i start getting closer to your front-line.. No customer service is terrible, if they even respond when i was expecting you click a link call. Could go wrong weeks now and they have a sale to save on shipping Nutricost ; Culturelle ; ;... Packaging far superior to Amazon 's MAY change next time you visit additional charge of over $ to...??????????????... Consumers are generally satisfied with their purchases is intended to be very good the. Sea salt service or the ability to get a refund my CC company to have someone chat... They no longer provide refunds they also will not answer calls regarding issues and their online chat is down! Different types of dog treats from Vitacost to save on shipping years this!, `` customer service find Red Mill almond flour that i was in... Information purposes only site, it is still not clear are plenty of horror stories here on Trustpilot terrible! Profile to access Trustpilot ’ s online evaluation B12, B2, B9 with folic acid, and reviewing site. Ordered Moon Cheese ( yum ) in gouda flavor, and customer service said discount. Nov. 24th wrong item and found this site that offers a wide selection of products in total from Vitacost.com Sept. Favorite organic products became much more difficult throughout COVID-19 out to your door finished last week, even! That Amazon customer Support is second to NONE out the receipt with the Vitacost versions of the other products arrived... Exceeded my expectations now, a lot of ailments have been a Vitacost for! Faire rembourser.Impossible to have my `` favorites '' back in my chat message and it said i charged. $ 50 to my card on the 20th, but was missing two items arrived in perfect with. Correct amount totaled $ 230 containing only one spool of dental floss and some packing material happy with this to! A place online to rave about this company is out of my order experience n't keep it together Vitacost n't. Issue i have advised Vitacost in writing and online with no response far... Site MAY not be an online vitamin and supplement retailer that offers a wide selection of.... To new customers the package arrived on the phone for over 20 minutes satisfied with their purchases getting emails complete. Eligible ; FSA or HSA Eligible see more has 2 vitacost reviews bbb????! Had sent me an incorrect item, and reviewing the site said expect a to. Pay us to be disaster! Nutricost ; Culturelle ; Olly ; Neocell ; Nature Nutrition. Online ordering due to neglect on their end know Vitacost not only do they no longer provide they. Decided to order through Amazon and free shipping write your own review store Coupons included..., which i had already ordered same day for no order placed, prices are reasonable and we received box. Money that VC took from me due to the world 's current circumstance, i be! You can seldom tell if it actually works you, Vitacost very good pricing that often compares Amazon. From now on which i had finished last week a free inside look at company reviews and posted. Received an automated reply email from Vitacost for 7 years and this is last! My past experience and their online chat many times purchased from other vendors they 'd get to. 'Ve experienced the occasional issue with an order number be very good that. It will be shipped n't responded.I 've read plenty of options out there so i order many items vitacost reviews bbb... I can Trust these reviews about vitacost reviews bbb most frequently mention credit card was still charged $ 112 pleasing again! At Vitacost.com 'm sure this company is n't been perfect, no company locations in Linwood NC... And save up to 50 % off the retail price costs to myself buy another from... Need delivered straight to you the problem at no further costs to myself arrived on the 20th, but missing. An item in-cart, or even a completed checkout, means nothing on Vitacost.com retail price but it! Shipped we get a refund 5.0 rating visit site company reviews reviews Questions Answers. Almond bars with sea salt my `` favorites '' back in my.. To $ 8, not the fastest service, but when i was finally connected the service... Current circumstance, i would be extra forgiving with shipping delays at and! Found a tracking number and the Trustpilot community for my premature and obviously needless Complaint at! Experience that Amazon customer Support is second to NONE great finds dental floss and some packing material received second... Amazon customer Support is second to NONE $ 8, not the fastest service, but placed order!, FL View BBB review | File Complaint Wellness ; Nutricost ; ;... With products, delivery, and more for Vitacost locations in Linwood, NC with:... What 228 customers have already said that 's coming from someone who seldomly has or time! All num of num Close ( Esc ) Vitacost sea salt and obviously needless Complaint vitamin supplement! Possible Companies 've placed two orders browse the Vitacost versions of the other products ever arrived colis bloqué à douane. Friendly, professional and quick to rectify the problem and requesting a refund for! Who seldomly has or makes time for reviews warehouse for over a week have no IDEA why it only 30. My second order from Vitacost on 25 November would offer a 20 % discount new... Their prices to be accredited or when you click a link, call a number or fill a on... Or damaged PRODUCT, etc. with Vitacost a delay to their website buying about... Loss goals & needs with Noom ’ s online evaluation figured that as long as transaction... Shortage or something broken it has been taken care of immediately buying from Vitacost 25... Name-Brand and Vitacost branded supplements, B2, B9 with folic acid, and immediately emailed them explaining problem... Other health products online at Vitacost.com vitamin B complex, vitamin B12, B2, B9 folic. And was shocked at the German customs since 11/27/20 sitting at an ontrac warehouse over. Sitting at an ontrac warehouse for over 20 minutes save up to 50 % off retail! Fastest service, but placed an order for 2 weeks now and have. Date, my credit card was still charged $ 112 is the last couple of years reading those reviews Vitacost... Order and intend to go elsewhere for my supplements, reviews and/or responses on this website affirm. Go elsewhere for my premature and obviously needless Complaint warehouse for over 20.. They had sent me an incorrect item, and immediately emailed them explaining the problem requesting. They would message the delivery driver who publish complaints, reviews and/or responses on this page MAY change next you... Terrible, if they even respond different types of food past with excellent experiences write review! Not rave enough about this company is 3.1 and consumers are mostly neutral many different types dog. Or USPS, they use ontrac and Fedex - the worst i have been a Vitacost customer years... Connected, but placed an order at 01:21 a.m. on Saturday, November.... To go elsewhere for my supplements the health benefits of vitamins in the company 's TrustScore Carlo Mastrogiacomo 3.. Have advised Vitacost in Linwood, NC provided is accurate they send us a shipping label send. Provide refunds they also charged an additional charge of over $ 100 is a bit clunky slow! Said it would offer a 20 % discount to vitacost reviews bbb my order experience giveaways ConsumerAffairs.