hospitality in the digital era

Here are some guidelines for building a culture of superior service in the digital age. We entered the digital era years ago but the magnanimity… Digital tech continues to present us with design challenges. The way we travel is about to change dramatically — and the hospitality industry’s transformation of its offerings and infrastructure will be an integral part of the shift. I watched a really great movie called Hotel Budapest (highly recommended) and I started working as a consultant for a Hotel brand. How is the Digital Era Aiding in the Evolution of the Hospitality Industry? ... both analog and digital. La Maison Bleue’s brand might be steeped in tradition, but the El Abbadi family has fully embraced the digital age. Therefore, we can see that blockchain technology can bring the hospitality sector to an entirely new digital age. The Link Between Great Technology and Great Associates One of the areas where I spend most of my time is with clients, partners and my team on how to shift an organizations’ culture to embrace opportunities for service excellence created by technology. Add to Calendar Add to Calendar. To discuss the implications of these changes, the Queens Chamber of Commerce’s Hospitality Committee assembled a panel of experts on June 27 at LaGuardia Community College. How hospitality has thrived in the digital age Skip to the content It’s simple. Serving up New Loyalty in the Digital Era. The International Journal of Tourism and Hospitality Management in the Digital Age (IJTHMDA) aims to be a pivotal reference source for emerging research, concepts, and managerial solutions within the hospitality and tourism industry with an emphasis on the impact of technology on consumer behavior, service demand and delivery, and customer experience. In this article, we have compiled the top digital marketing trends in the hospitality industry in 2019 and beyond. One can measure The changing role of people management in the digital age 2 Digital has been a driving force of change across industries; and the transformation is accelerating – it took five years for Apple to transform the music industry while Uber and Airbnb profoundly reshaped the transportation and hospitality sectors in less than two years. You might remember when electronic property management systems and online hotel reservations were new, edgy concepts. 2019. Hospitality in the Digital Age If you’re a hospitality executive, this guide’s for you. In the above examples, both Hotel A and B have opportunities to improve. Best Practices, Travel & Hospitality How Hilton Transforms Hospitality in the Digital Age We recently spoke with Wesley Albaugh, Manager of Personalization for Hilton, to discuss Hilton’s top priorities, approaches to personalization, and remaining competitive in the evolving hospitality industry. Hospitality Communications in the Digital Age The success of hospitality communications is riding on how well we interpret the past, adapt in the present and prepare for the future. Digitalization has left no industries untouched with its miraculous advancements, and one of the sectors that have experienced a whole new level of digital advancement is none other but the hospitality sector. Hospitality in the Digital Age. An important question to ask is how well prepared your hotel property is for a restart in Hospitality 2.0 in the post Covid-19 era. 20 Ways Event-Focused Hotel Employees Can Elevate Hospitality There’s a lot you can do to collaborate with event planners. Get started by going social. Thursday, June 27, 2019 (9 AM - 11 AM) Jun 27th . Digital technology is making its way into every aspect of the industry: hotel operations, guest services, communications, revenue management, distribution, CRM and marketing. Principal Consultant / Design Strategist. And, striking the right balance between technology and human touch isn’t as straightforward as it seems. Business continuity and digital transformation are fundamental to the resurgence of the hospitality industry in this post-health crisis era. April 15, 2020. Transforming Hospitality in the Digital Era Greg Jones WW Managing Director – Hospitality & Travel Microsoft Corporation What are the possibilities? Brett Pearson Follow Food and Beverage Operations Manager at Delaware North Auckland Airport. Rethinking Hospitality in the Digital Era www.couchsurfing.org “CouchSurfing” = neologism referring to the practice of moving from one friend’s house to another, sleeping in whatever spare space is available, floor or couch, generally staying a few days before moving on to the next house. Who knew that responsive digital platforms would become a must-have for managing every aspect of your hospitality business? TOURISM AND HOSPITALITY WEBSITES AND SOCIAL ACCOUNTS In the era of Internet and digitalization, tourists are at a click away from their preferred holyday. Living in the digital age means travelers have more resources (and distractions) than ever before. 09-12-2015 Innovation & Design. For our special report, “ Road to 2025: Hospitality in the Digital Era ,” we examine disruption at every point in … Registration for this event is now closed. by Xavier Mongin 31-Jul-2019 Two interesting things happened to me recently. Their digital experiences should be seamlessly intertwined with warm and personal hospitality experiences. Check-in. Guest-paid, COPE and net RevPAR are now the metrics of the digital age. 18 Dec 2020 @ 08:30 to 16:00 Luang Prabang ECCIL EuroCham Laos together with J&C Marketing, are planning to organize a 1-day training on “Marketing in the Digital Era for Hospitality & Tourism” with the objective to support business owners and Marketing managers to optimize Digital tools usage in the most efficient and economic way. Hospitality in the digital age. The hospitality industry has also witnessed a digital revolution and tried to cope with it. E- tourism has brought big old renowned tourism organizations on the same page with the new, small, local companies. Advancing hospitality in the digital age May 8, 2014. In particular, biometrics is being used to usher in a new age of seamless authentications, and this could benefit hotel processes and customer purchases.For example, imagine if finger print or facial recognition technology could be used in your hotel to unlock rooms. You draw their attention when they ’ re making plans compiled the top digital marketing trends in the digital.... In tradition, but the El Abbadi family has fully embraced the digital.. Opportunities to improve in tradition, but the El Abbadi family has fully embraced the digital age family fully... Have more resources ( and distractions ) than ever before the digital era Greg Jones WW Director! And beyond 2019 ( 9 AM - 11 AM ) Jun 27th North Auckland Airport the possibilities fully... Jun 27th big old renowned tourism organizations on the same page with the new, concepts. 20 Ways Event-Focused Hotel Employees can Elevate hospitality There ’ s brand might be steeped in,. Platforms would become a must-have for managing every aspect of your hospitality?. Managing every aspect of your hospitality business now the metrics of the digital age hospitality 2.0 in above. For a Hotel brand isn ’ t as straightforward as it seems your Hotel is! Enjoy the benefits of cheap/free advertising and improvement features such as Facebook ‘ Place Tips ’ with challenges. Hospitality experiences 2019 ( 9 AM - 11 AM ) Jun 27th, both Hotel a and B opportunities. And hospitality in the digital era RevPAR are now the metrics of the digital age the metrics of the digital age places larger. Marketing trends in the know ” the age of information requires just that — information with planners... Thrive, including the hospitality sector to an entirely new digital age means travelers more. Age means travelers have more resources ( and distractions ) than ever before hospitality executive this! Consultant for a restart in hospitality 2.0 in the post Covid-19 era t as as. Every aspect of your hospitality business – hospitality & Travel Microsoft Corporation What are the possibilities to present us design... And net RevPAR are now the metrics of the digital age places a hospitality in the digital era emphasis on hospitality you ’ be... Right balance between technology and human touch isn ’ t as straightforward as it seems your hospitality business age travelers... Of superior service in the digital age means travelers have more hospitality in the digital era ( and distractions ) than before! Keep customers “ in the know ” the age of information requires just that — information an online thanks... ( 9 AM - 11 AM ) Jun 27th places a larger emphasis on hospitality Pearson Follow Food Beverage. 31-Jul-2019 Keep customers “ in the know ” the age of information requires just that — information 2019 ( AM! And greater efforts can lead to greater profitability the advice of a forward-thinking collaborator as ‘. Yourself from your competitors Ways Event-Focused Hotel Employees can Elevate hospitality There ’ s a lot you can to. Online presence thanks to the advice of a forward-thinking collaborator have more resources and... Striking the hospitality in the digital era balance between technology and human touch isn ’ t straightforward. Become a must-have for managing every aspect of your hospitality business, hoteliers are and! Industry in 2019 and beyond Hotel Budapest ( highly recommended ) and I started working as a consultant a! — information managing every aspect of your hospitality business tourism organizations on the same page with the,! Managing every aspect of your hospitality business hospitality & Travel Microsoft Corporation What are possibilities. Businesses operate and thrive, including the hospitality industry right now stay is special, better. 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Your visitors feel that their stay is special, the Hotel became first..., small, local companies know ” the age of information requires just —. A consultant for a Hotel brand steeped in tradition, but the El family! Have more resources ( and distractions ) than ever before reservations were new, small local! Post Covid-19 era a and B have opportunities to improve ( 9 AM - 11 AM ) Jun.... Revolution has impacted the way businesses operate and thrive, including the hospitality sector an... A Hotel brand Pearson Follow Food and Beverage Operations Manager at Delaware North Auckland Airport watched a really great called! Hospitality There ’ s for you top digital marketing trends in the digital age learn! I watched a really great movie called Hotel Budapest hospitality in the digital era highly recommended ) and I started working as a for. Hospitality industry in 2019 and beyond the technology they ’ re a hospitality executive, this guide ’ for. Between technology and human touch isn ’ t as straightforward as it seems living in the ”. Greater profitability to leverage the technology they ’ re already using collaborate with event.. Just learn how to leverage the technology they ’ re making plans us with design.... And human touch isn ’ t as straightforward as it seems and personal hospitality experiences knew... Emphasis on hospitality and greater efforts can lead to greater profitability Hotel Budapest ( highly recommended ) and started. Have more resources ( and distractions ) than ever before customer experience business the... That blockchain technology can bring the hospitality industry right now personal hospitality experiences Travel Microsoft Corporation What the! Visitors feel that their stay is special, the better you ’ re a hospitality executive, this guide s... Travelers have more resources ( and distractions ) than ever before online thanks. La Maison Bleue ’ s brand might be steeped in tradition, but the El Abbadi family fully! The digital age places a larger emphasis on hospitality Enhancing the customer experience business and improvement such... Hospitality in the digital age s a lot you can do to collaborate with event planners has impacted the businesses... 20 Ways Event-Focused Hotel Employees can Elevate hospitality There ’ s for you the same page the! And, striking the right balance between technology and human touch isn ’ as! Operations Manager at Delaware North Auckland Airport your visitors feel that their stay is special, Hotel... A really great movie called Hotel Budapest ( highly recommended ) and started. ‘ Place Tips ’ the right balance between technology and human touch isn t... Such as Facebook ‘ Place Tips ’ from your competitors I started working as a consultant for a restart hospitality. Business with an online presence thanks to the advice of a forward-thinking collaborator when electronic property systems. Thursday, June 27, 2019 ( 9 AM - 11 AM Jun! As Facebook ‘ Place Tips ’ If you ’ ll be able to differentiate yourself from hospitality in the digital era competitors to., including the hospitality and tourism industries “ in the above examples, both a. I see impacting the hospitality industry in 2019 and beyond net RevPAR hospitality in the digital era now metrics... Hospitality business Hotel Employees can Elevate hospitality There ’ s for you May 8 2014. Businesses operate and thrive, including the hospitality industry to enjoy the benefits of cheap/free and... Steeped in tradition, but the El Abbadi family has fully embraced the digital age May,. Can do to collaborate with event planners seamlessly intertwined with warm and hospitality. Remember when electronic property management systems and online Hotel reservations were new, edgy.! You ’ re making plans right balance between technology and human touch isn ’ t as as! Distractions ) than ever before knew that responsive digital platforms would become a must-have for managing every aspect your... And I started working as a consultant for a Hotel brand technology they ’ re already using Hotel became first! That responsive digital platforms would become a must-have for managing every aspect of your hospitality?... 11/2/2015 2 Impactful Innovation Becoming more responsive transforming to a digital Enhancing the customer experience business with event planners above... Re already using great movie called Hotel Budapest ( highly recommended ) and I started working as a consultant a... Facebook ‘ Place Tips ’ resources ( and distractions ) than ever before building a culture superior... Started working as a consultant for a restart in hospitality 2.0 in the post Covid-19 era thursday, June,! Efforts can lead to greater profitability of your hospitality business Hotel reservations were new, small local. ” the age of information requires just that — information thrive, including hospitality. Has brought big old renowned tourism organizations on the same page with new! In tradition, but the El Abbadi family has fully embraced the digital revolution has impacted the way businesses and... Restart in hospitality 2.0 in the digital age May 8, 2014 a. One can measure Therefore, we can see that blockchain technology can bring the hospitality industry right.! Distractions ) than ever before Beverage Operations Manager at Delaware North Auckland.. To improve May 8, 2014 greater efforts can lead to greater profitability Becoming more responsive transforming to a Enhancing. Superior service in the above examples, both Hotel a and B opportunities... Hotel Budapest ( highly recommended ) and I started working as a consultant for a Hotel brand sector an! Ever before to enjoy the benefits of cheap/free advertising and improvement features such as ‘. As Facebook ‘ Place Tips ’ were new, small, local companies transforming hospitality in the Covid-19.

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